Built by contact center operators for modern customer operations.
SingleComm helps contact centers simplify complex customer interactions across voice, chat, SMS, email, AI, payments, and reporting. Our platform is designed for teams that need faster workflows, better agent experiences, and more control without the heavy implementation burden of legacy systems.
One platform, built to replace the patchwork.
SingleComm was built to solve a problem contact center teams know well: too many systems, too much manual work, and too little flexibility. Traditional platforms force agents to switch between tools, supervisors to wait on technical teams for simple workflow changes, and leaders to rely on disconnected reporting. We brought those pieces together in one platform — and today we support teams across healthcare, financial services, insurance, retail, BPO, publishing, automotive, nonprofits, and telephone answering services.
Help contact centers create faster, smarter, more connected customer experiences — without adding complexity.
Simplify agent work
One desktop, fewer tabs, better context.
Improve customer outcomes
Better routing, faster resolution, smoother self-service.
Give leaders better control
Real-time analytics, workflow changes, compliance, and reporting.
What makes SingleComm different.
Designed around the daily work
SingleComm is designed around the daily needs of contact center teams: routing calls, updating scripts, managing queues, coaching agents, reporting results, and keeping customer interactions compliant.
Every channel, one system
Voice, video, chat, SMS, email, social messaging, AI, payments, and reporting all work from the same system, helping teams avoid disconnected tools and lost customer context.
Automation that supports the work
SingleComm AI can automate routine requests, assist live agents, route customers by intent, summarize conversations, and hand off full context when a human is needed.
Change the platform yourself
Supervisors can update workflows, scripts, routing rules, and reports without relying on long development cycles or expensive services projects.
Compliance in the workflow
SingleComm supports secure payments, redaction, audit logs, access controls, and compliance-focused workflows for industries like healthcare, financial services, insurance, and BPO.
Built for complex contact center teams
SingleComm supports organizations across the industries where speed, security, and workflow flexibility matter most.
Healthcare
HIPAA-aware workflows, patient access, secure SMS, and EHR integration.
Financial services
PCI payment capture, fraud-aware routing, and audit-ready reporting.
Insurance
FNOL intake, claims communication, and catastrophe surge planning.
Retail & e-commerce
Peak-season support, returns automation, and order-status deflection.
BPO
Multi-client routing, per-client reporting, and fast client onboarding.
Publishing
Subscriber service, circulation support, and retention campaigns.
Automotive
Service scheduling, recall campaigns, and connected vehicle support.
Faith & nonprofit
Secure donations, volunteer coordination, and compassionate routing.
Telephone answering services
Multi-client scripting, rules-based dispatch, and acknowledgement tracking.
A connected ecosystem, not an island
SingleComm plugs into the systems your team already runs — CRM, telephony, payments, identity, and data platforms — through documented integration patterns rather than custom services projects.
- CRM & data — Salesforce, HubSpot, Zendesk, ServiceNow, Snowflake, BigQuery, and the BI tools your team already uses
- Telephony & payments — Amazon Connect, Mitel, SIP carriers, and the major merchant gateways
- Identity — Okta, Microsoft Entra, and SAML/OIDC single sign-on
See how it connects on the Integrations page, or become a partner if you help organizations modernize their contact centers.
Work with us
We're building a team across engineering, client support, operations, product, and customer success — people who care about the customer conversations our software supports.
I love working for SingleComm. We have a collaborative environment, real opportunities for growth, and a positive, respectful, and diverse workplace.
— Melissa, Client Support Specialist
See where we're hiring on the Careers page.
“The ability to pull all sorts of reporting has helped us improve results, reduce timelines, and create additional efficiencies.”
For many contact centers, their current software was never attuned to their business — and it shows in every dropped call, every six-week script change, and every report that lives in a different tool. SingleComm brings the work back onto one platform, built by people who have run the floor, so the technology gets out of the way and the team can focus on the customer.