Multiple partners. One solution.
SingleComm's open architecture integrates with Amazon Connect, Mitel MiVoice, your CRM, merchant services, and hundreds of third-party apps. Drag-and-drop integration wizard. No professional services needed.
Already works with your stack.
Contact centers don't get to replace the CRM, the data warehouse, the telephony carrier, and the QA tool at the same time. SingleComm integrates with the systems you already run — CRM, UCaaS, merchant services, telephony, identity, WFM — via documented patterns that install in hours, not weeks.
One platform. Every connection your contact center needs.
Amazon Connect, Mitel, and your carrier
Bring your existing carrier relationships. SingleComm runs WebRTC at the core and integrates with Amazon Connect, Mitel MiVoice, Twilio, and your legacy PBX for phased migrations.
- Amazon Connect integration
- Mitel MiVoice integration
- SIP trunking with leading carriers
Read/write to the system of record
Native connectors for Salesforce, HubSpot, Zendesk, ServiceNow, and the healthcare EHRs. Screen pop on ANI match, activity logging, and bi-directional sync without screen-scraping.
- Salesforce, HubSpot, Zendesk, ServiceNow
- Epic, Cerner, athenahealth for healthcare
- OAuth, webhook, and event-driven patterns
PCI-compliant payment capture
Tokenized payment flows, DTMF masking on voice, and integration with the major merchant gateways. PCI scope stays off the agent desktop where it belongs.
- DTMF masking for voice payments
- Tokenized SMS pay links
- Stripe, Braintree, and major processors
Okta, Entra, and your IdP
SAML and OIDC-based SSO. SCIM provisioning. MFA enforcement. Tied into your identity posture so agent onboarding and offboarding happens at the IdP, not the platform.
- SAML 2.0 and OIDC SSO
- SCIM user provisioning
- MFA and per-role access controls
Warehouse-grade data export
Stream events to Snowflake, BigQuery, or Redshift. BI connectors for Looker, Tableau, Power BI. Scheduled Excel and CSV delivery to email, sFTP, S3, or webhook.
- Snowflake, BigQuery, Redshift streaming
- Looker, Tableau, Power BI connectors
- sFTP, S3, webhook for scheduled export
Self-serve integration install
Hundreds of pre-built integrations. Drag-and-drop into your workflow, configure via the Integration Wizard, deploy without a professional-services engagement. Versioned with one-click rollback.
- Hundreds of pre-built apps
- Drag-and-drop install via the Integration Wizard
- Versioned with rollback
Built for secure data movement
SingleComm integrations are designed around secure authentication, role-based access, PCI-aware payment flows, audit logs, and controlled data exports. Connecting your CRM, payment processor, identity provider, or healthcare systems does not mean loosening your security posture.
Read more about how the platform protects customer data on the Security & Compliance page.
Integrations are often where CCaaS deployments slow down. The platform may work, but if data does not move between the CRM, telephony, payment, reporting, and identity systems, teams still end up with disconnected workflows. SingleComm treats integrations as part of the product, helping teams connect existing systems faster and with less custom development.
Guides & deep dives.
CRM integration patterns for contact centers — what "native connector" should actually mean
Screen pop on ANI match, bi-directional activity logging, OAuth and webhook patterns versus screen-scraping, and how to evaluate connector depth before you sign. The questions that separate a real integration from a demo trick.
Read →Platform · GuideGetting contact center data into your warehouse — streaming, schemas, and the failure modes nobody mentions
Streaming event export versus scheduled files, what good schema documentation looks like, joining interaction data with the rest of the business, and the failure modes that quietly corrupt your dashboards.
Read →Platform · GuideSupervisor self-serve reporting — getting your metrics out of the IT ticket queue
What a no-code report builder actually needs, how scheduling and sharing should work, why KPI definitions belong to teams, and the pitfalls that turn self-serve into spreadsheet chaos.
Read →