Powerful tools for a healthier bottom line.
HIPAA-compliant voice, secure patient SMS, and an AI agent desktop that handles appointment reminders, intake, and copay collection — without another call-center contractor.
A healthier bottom line, without sacrificing care.
SingleComm consolidates voice, secure SMS, email, and EHR integration into one agent desktop. Intake, eligibility, refill requests, and post-visit follow-up all happen in the same browser tab — compliant, audited, and measured.
Everything a modern healthcare contact center needs. Built in.
HIPAA-compliant by default
Every call, SMS, and email flows through encrypted WebRTC and TLS. BAA in place, audit log per interaction, and automatic PHI redaction in transcripts and recordings.
- BAA available on every plan
- Field-level PHI redaction in recordings
- SOC 2 Type II · HITRUST r2 certified
Complete patient journey, one desktop
Intake, scheduling, eligibility, reminders, copay collection, and post-visit follow-up on one screen. No swivel-chair between four vendors.
- Epic, Cerner, athenahealth connectors
- Appointment reminders via SMS + voice
- Real-time eligibility checks
Clinical communication trees
Drag-and-drop call flows built for healthcare: triage by acuity, route by provider network, escalate to on-call clinicians with evidence attached.
- Priority queues by acuity level
- On-call rotation integration
- Automatic warm transfer with chart context
Secure copay & balance payments
Collect copays and outstanding balances on the same call, without ever exposing agents to PAN data. PCI-DSS compliant secure payment capture in-line with the conversation.
- DTMF masking on voice
- Tokenized SMS pay links
- Payment-plan eligibility in-thread
SingleComm App Store
Pre-built integrations for Epic, Cerner, athenahealth, Salesforce Health Cloud, and the telephony carriers your plan already contracts. Install from an admin screen, not a six-week implementation.
- 40+ healthcare-specific apps
- OAuth + FHIR where available
- Self-serve install, versioned rollback
An interface agents actually like
Keyboard-first desktop. Chart context pulled before the call connects. AI-drafted wrap-up notes that the agent just edits and signs. Measured onboarding time: one day.
- Sub-200ms live transcription
- Auto-populated disposition codes
- Keyboard shortcuts for every action
“We consolidated four vendors onto SingleComm and cut our member-services cost per contact by $3.40.”
Healthcare member-services teams don't get to choose between margin and care — they have to deliver both. Replacing your stack one vendor at a time widens the seams where compliance breaks and patients fall through. Running voice, SMS, email, payment capture, and chart context on one platform closes those seams and makes the savings fall out of the floor.
How healthcare teams use SingleComm.
Guides & deep dives.
Secure SMS for healthcare — what can travel by text, what can't, and how to do the rest
Standard SMS is not encrypted, but patients still prefer it. The line between safe reminders and clinical content, the secure-link pattern that handles PHI, and the consent and audit trail your compliance team will ask about.
Read →Industries · GuideThe patient access contact center — scheduling, eligibility, and intake that actually connect to the EHR
Patient access is where the revenue cycle starts and where most healthcare contact centers leak time. EHR-connected workflows, reminder programs that cut no-shows, and the HIPAA basics built into the call itself.
Read →Industries · GuideHIPAA compliance for contact centers — what your vendor actually needs to prove
BAAs, encryption posture, PII redaction, access controls, retention rules, and the audit checklist your compliance officer will eventually send you. Walk into a vendor call with the right questions.
Read →