See every interaction, every queue, and every agent in real time.
Real-time dashboards, custom reports, AI-powered quality monitoring, and campaign results — one reporting system, with exports to the tools your team already uses.
See the details behind every metric.
Instead of only showing pre-built summary reports, SingleComm lets teams see the underlying interaction data behind each call, chat, message, queue, and campaign. Supervisors can trust the numbers, investigate issues faster, and build the reports they actually need — without opening a ticket.
A dashboard for every role
Supervisor Dashboard
Live queue depth, agent status, and service levels.
Executive Dashboard
Volume trends, cost per contact, CSAT, and resolution rate.
QA Dashboard
Score trends, flagged interactions, and coaching categories.
Campaign Dashboard
Outbound attempts, conversion rate, contact rate, and revenue impact.
Reporting that finishes in Excel, not in a ticket to IT.
Dashboards tied to live event data
Queue depth, AHT, FCR, agent adherence, campaign performance — updated in real time against the raw interaction stream. No delayed rollups, no cached aggregates.
- Live dashboards for supervisors and operations
- Threshold alerts and anomaly detection
- Configurable KPI definitions per team
Supervisor-built, not engineer-gated
Drag-and-drop report builder with filters, groupings, and pivots. Save, schedule, and share. If you can describe it, a supervisor can build it.
- No-code report designer
- Saved reports with versioning
- Permission-scoped sharing
Pushed where you already look
Email, sFTP, S3, and webhook delivery. Scheduled Excel and CSV. Or streaming event export to Snowflake, Looker, or the warehouse your data team already runs.
- Email, sFTP, S3, and webhook targets
- Streaming export to Snowflake and BigQuery
- BI connector pattern for Looker, Tableau, Power BI
100% of calls scored, not 3%
Your QA rubric applied to every interaction on ingest. Sampling for human review only where the automated score flags risk. Your QA team focuses on the calls that matter.
- 100% automated QA coverage
- Rubric-based scoring with human override
- Exception queues for targeted review
Your data, your schema
SingleComm's event model is documented and queryable. Raw events export in formats your data team actually uses. No proprietary shape between you and the numbers.
- Documented event schema
- Full event history export
- Retention configurable per policy
Real outcomes teams can measure
Faster answers
Supervisors build their own reports in minutes instead of filing IT requests and waiting days.
Broader QA coverage
Automated scoring reviews every interaction, so coaching starts from the full picture rather than a 3% sample.
Earlier problem detection
Live queue and agent dashboards surface staffing and service-level issues while there is still time to act.
Consistent numbers across channels
Voice, chat, SMS, email, and social report from one event stream, so every team works from the same figures.
Contact center leaders need answers while problems are happening, not three days later. Running analytics on the raw event stream fixes this. SingleComm gives supervisors live visibility into queues, agents, customers, and campaigns, while giving data teams access to the full event history for deeper analysis.
Guides & deep dives.
Supervisor self-serve reporting — getting your metrics out of the IT ticket queue
What a no-code report builder actually needs, how scheduling and sharing should work, why KPI definitions belong to teams, and the pitfalls that turn self-serve into spreadsheet chaos.
Read →Platform · GuideAudit-ready contact center analytics — a checklist for numbers you can defend
Traceable KPIs, raw event export, configurable retention, and the documentation trail that lets you defend any report to an auditor or regulator without a scramble.
Read →Platform · GuidePCI compliance for phone payments — keeping agents, recordings, and your audit out of scope
DTMF masking, tokenized pay links, why descoping beats securing, what Level 1 certification actually covers, and the evidence your QSA will ask for. How to take card payments over the phone without turning the contact center into a cardholder data environment.
Read →