Protect sensitive customer interactions with audit-ready security controls.
SingleComm helps regulated contact centers protect payments, customer records, recordings, transcripts, and sensitive personal data with built-in compliance controls, secure workflows, and audit-ready documentation.
Built for regulated operations from day one.
Security and compliance aren't a feature toggle on SingleComm — they're the foundation. PCI-DSS, SOC 2 Type II, HIPAA, and GDPR controls apply to every tenant by default. The audit log, the redaction, the access controls, the retention policies all exist because regulated contact centers demanded them and the platform was built around those demands.
Risks SingleComm helps reduce
Payment exposure
Card numbers are kept out of recordings, transcripts, and the agent desktop.
Unauthorized access
Role-based access, SSO, MFA, and SCIM help make sure users only access what they need.
Audit gaps
Detailed logs help teams understand who accessed what, when, and why.
Sensitive data leakage
PII/PHI redaction helps protect transcripts, recordings, and reports.
Data retention issues
Configurable retention policies help companies avoid keeping sensitive information longer than necessary.
Every certification your regulator cares about.
Silent Pay keeps agents out of scope
DTMF masking on voice, tokenized payment capture on SMS and web, and no PAN data in recordings or transcripts. Agents handle the conversation; the platform handles the sensitive data.
- Level 1 PCI-DSS certified
- DTMF masking on voice payments
- Tokenized SMS pay links
Audited annually, reports on request
Full SOC 2 Type II report covering security, availability, processing integrity, confidentiality, and privacy. Audited annually by a Big Four firm. Reports available under NDA to prospects and customers.
- SOC 2 Type II certified
- Annual audit by a Big Four firm
- Reports available under NDA
BAAs, PHI redaction, and audit trails
BAAs available on every plan. Field-level PHI redaction in recordings and transcripts. HITRUST r2 certified. Every interaction logged with actor, action, and timestamp for audit.
- BAA available on every plan
- HITRUST r2 certified
- Field-level PHI redaction
Permission-based, role-scoped
RBAC with fine-grained permissions, SSO via SAML and OIDC, SCIM provisioning, MFA enforcement. Tied into your identity provider so onboarding and offboarding happen at the IdP.
- Role-based access control
- SAML/OIDC SSO, SCIM provisioning
- MFA enforcement
Retention, residency, and encryption
Encrypted in transit (TLS 1.3) and at rest (AES-256). Configurable retention policies per tenant. Data residency options for regulated jurisdictions. Delete-on-request workflows for GDPR and CCPA.
- TLS 1.3 in transit, AES-256 at rest
- Configurable retention per policy
- GDPR/CCPA delete-on-request
Every action, every interaction
Per-interaction audit log capturing actor, action, timestamp, and data touched. Export to SIEM. Tamper-evident. Queryable from the reporting surface when your auditor asks.
- Per-interaction audit log
- SIEM export (Splunk, Datadog, etc.)
- Tamper-evident logging
How Silent Pay works
- 01Customer is ready to pay.
- 02Agent starts a secure payment flow.
- 03Customer enters card details through DTMF or a secure link.
- 04Agent never sees or hears the card number.
- 05Payment result is confirmed and logged.
Security by Industry
Healthcare
Protect PHI in calls, recordings, transcripts, and patient workflows with HIPAA-focused controls, BAAs, and redaction.
Financial services
Support secure account conversations, identity verification, payments, audit trails, and retention policies.
Insurance
Protect policyholder data, claims information, payment details, and recorded conversations.
BPO
Separate client data, enforce role-based access, support multiple compliance requirements, and provide client-specific reporting.
Retail & e-commerce
Secure payment capture, reduce PCI exposure, and protect customer order and payment details.
Contact centers handle some of a company's most sensitive interactions, including payments, patient information, identity verification, and financial conversations. SingleComm helps regulated teams protect those interactions with built-in controls across voice, messaging, recordings, transcripts, reporting, and user access.
Guides & deep dives.
PCI compliance for phone payments — keeping agents, recordings, and your audit out of scope
DTMF masking, tokenized pay links, why descoping beats securing, what Level 1 certification actually covers, and the evidence your QSA will ask for. How to take card payments over the phone without turning the contact center into a cardholder data environment.
Read →Platform · GuideAudit logs for contact centers — what to capture, how to protect it, and how to answer the auditor
Actor, action, timestamp, and data touched on every interaction; tamper evidence; SIEM export; retention that outlives the recordings. What a contact center audit trail needs before the auditor asks who accessed a customer record.
Read →Platform · GuideSupervisor self-serve reporting — getting your metrics out of the IT ticket queue
What a no-code report builder actually needs, how scheduling and sharing should work, why KPI definitions belong to teams, and the pitfalls that turn self-serve into spreadsheet chaos.
Read →