Say yes to a better customer experience by leveraging AI.
Meet your customers' needs with an agent assist or fully automated customer service solution. Omnichannel Conversational AI offers information collection and self-serve options to save time and money for both you and your customers.
Self-service that customers actually complete.
Our next-generation AI voice and chat agent seamlessly works with existing voice IVR and chat flows and improves customer experience — phone, text, and chat self-service on one intelligent system. Positive experiences, more customers served, and the common stuff resolved before a human is ever involved.
What SingleComm AI helps you do
Automate routine conversations
Answer FAQs, collect information, verify details, send links, and resolve common issues before an agent is needed.
Assist live agents
Show caller context, recommended responses, policy lookups, and AI-drafted wrap-up notes.
Route intelligently
Use customer intent, skill requirements, VIP status, and channel history to send each interaction to the right agent.
Secure sensitive workflows
Support PCI-secured payment flows, PII protection, HIPAA-aware workflows, and audit-ready transcripts.
Everything you need. Built in.
Give agents the right answer while the conversation is happening
Contextual caller information, recommended responses, and potential self-service options that dramatically reduce handling times.
- Sub-200ms live transcription
- Intent classification and policy lookup
- AI-drafted wrap-up notes before the call ends
The right agent, every time
AI-powered Conversation Flow plus best-in-class ACD routes calls, chats, texts, WhatsApp messages, and social media posts to the agent best skilled to handle each inquiry. VIP calls route instantly.
- Skills-based, rank-based, and percentage-allocation routing
- Pass-through VIP handling
- Warm transfer with full context attached
Drag-and-drop, no coding
Modify workflows, shield sensitive PII/PCI/HIPAA data from agents, and accelerate read-back verification with in-call transcription. Supervisors ship pricing and product changes the same day.
- Versioned flows with one-click rollback
- A/B testing on routing and script variants
- PCI-DSS and SOC 2 certified
Real Voice-of-the-Customer insight
Reduce costs and increase CSAT with real-time feedback through outbound and pre- or post-interaction surveys. Automated CSAT and NPS scoring plus sentiment analysis.
- Automated CSAT / NPS scoring
- Sentiment analysis on every interaction
- Feedback tied back to agent, queue, and campaign
The comparison
Legacy IVR vs. SingleComm AI.
| Dimension | Legacy IVR | SingleComm AI |
|---|---|---|
| Deployment time | 3-6 months | 3-10 days |
| Self-service resolution | 8-15% | 45-65% |
| Handles 'press 0' correctly | Usually not | Yes, instantly |
| Agent handoff context | None | Full transcript + intent |
| Voice quality | Robotic | Indistinguishable |
| Payment processing | Transfers to human | PCI-secured in-flow |
Results are based on SingleComm customer deployments across healthcare, BPO, and financial services. Actual results may vary based on interaction complexity, integration requirements, call volume, and workflow design.
AI by Industry
Healthcare
Schedule appointments, answer billing questions, route patients, collect information, and support HIPAA-aware workflows.
Financial services
Handle identity verification, secure payment questions, account support, fraud concerns, and audit-ready transcripts.
Insurance
Route claims questions, collect policyholder information, send updates, and support secure documentation workflows.
Retail & e-commerce
Answer order status questions, returns, delivery updates, promotions, and seasonal support spikes.
BPO
Automate routine client workflows, route by client account, preserve handoff context, and report by campaign.
Telephone answering services
Use AI to collect caller details, follow client scripts, route emergencies, and support multi-client dispatch workflows.
“We replaced legacy IVR in days, not months — and self-service resolution jumped from the low teens to over 60% in the first quarter.”
Legacy IVR often forces customers through menu trees that reflect business structure instead of customer intent. SingleComm AI listens to what customers need, resolves routine requests, and routes complex issues with full context. Built-in payment security, transcript capture, and audit-ready workflows help teams modernize self-service without sacrificing compliance.
Guides & deep dives.
Measuring conversational AI — resolution rate, not deflection
Deflection counts the contacts that didn't reach an agent. Resolution counts the customers who actually got an answer. The gap between the two is where AI programs quietly fail — here's what to instrument instead.
Read →Platform · GuideReplacing legacy IVR with conversational AI — a practical guide
How to migrate from touch-tone IVR to conversational AI without breaking call flows, losing context, or blowing up your compliance posture. The short version and the details.
Read →Platform · GuideSupervisor self-serve reporting — getting your metrics out of the IT ticket queue
What a no-code report builder actually needs, how scheduling and sharing should work, why KPI definitions belong to teams, and the pitfalls that turn self-serve into spreadsheet chaos.
Read →