Every donor conversation, treated like it matters.
Contact center software for churches, ministries, nonprofits, and charitable organizations. Secure donation processing, volunteer coordination, and compassionate call handling on a budget.
Mission-first tools. Stewarded budgets.
Faith organizations and nonprofits carry conversations most contact centers never see — prayer lines, crisis referrals, donor stewardship, volunteer coordination, event inquiries, pastoral care. SingleComm runs all of it in one stack, with the cost discipline and security posture these organizations require.
Everything a modern mission contact center needs. Built in.
Secure giving without the PCI scope
Take recurring and one-time gifts on voice, SMS, chat, or web — with DTMF masking and tokenization that keeps card data off the agent's desktop and out of the recording.
- PCI-DSS compliant secure payment capture
- Recurring gift management and retention flows
- Integration with Planning Center, Pushpay, Kindful
Make it easy for staff and volunteers to support the mission
Drag-and-drop workflow builder means a volunteer supervisor can update scripts for a Sunday campaign without an IT ticket. Keyboard-first agent desktop onboards in a single training session.
- One-day agent onboarding
- Shift scheduling and on-call rotations
- Volunteer-safe script guardrails
Route sensitive conversations to the right trained support team
Sensitive conversations route directly to trained staff with the caller history attached. Escalate to clinicians, chaplains, or case managers with warm transfer and full context.
- Priority queues for crisis intake
- Warm transfer with chart or case notes
- Confidentiality-aware recording and retention controls
Appeals, thanks, and stewardship touchpoints
TCPA-compliant outbound for annual appeals, event reminders, and thank-you calls. SMS-first fallback for donors who prefer text. The same workflow builder handles both.
- TCPA-compliant outbound dialing and consent tracking
- SMS-first outreach with voice fallback
- Per-campaign reporting on giving outcomes
Built for teams that need enterprise workflows without enterprise overhead
Nonprofit-discounted pricing, usage-based billing, and no seat minimums. The total cost reads like a nonprofit line item, not a six-figure enterprise commitment.
- Nonprofit pricing available on request
- Per-agent, per-minute billing
- No setup fees on standard plans
Mission-Driven Conversation Journey
- 01A donor calls after receiving an annual appeal.
- 02The agent sees donor history, campaign source, and giving preferences.
- 03The donor gives through a secure payment flow.
- 04The agent offers a recurring gift option or event registration.
- 05The donor asks a prayer or support question.
- 06The call is routed to pastoral care, a case manager, or trained staff with full context.
- 07The interaction is logged for stewardship and follow-up.
Real outcomes teams can measure
Faster volunteer onboarding
One training session puts a volunteer on the desk, with script guardrails keeping every conversation on mission.
More successful donor follow-up
Stewardship touchpoints are logged and tracked, so thank-you calls and renewal asks stop slipping through.
Higher recurring gift conversion
Agents see giving history and preferences on screen, making the recurring ask natural instead of scripted-cold.
Faster response to care requests
Prayer and crisis calls route directly to trained staff with context, instead of waiting in a general queue.
Mission-driven organizations don't have slack in the budget or the calendar. Every dollar spent on infrastructure is a dollar that doesn't reach the mission. SingleComm consolidates the tooling these teams need — voice, SMS, email, giving, volunteer coordination, case management — onto one bill and one training curriculum, so staff can focus on the people they actually serve.
Guides & deep dives.
The year-end giving campaign playbook — planning the December surge without burning out your team
Compliant appeal outreach, SMS-first touchpoints, volunteer staffing with one-day onboarding, secure donation processing at volume, and the post-campaign follow-up that turns December givers into January donors.
Read →Industries · GuideDonor stewardship workflows — turning thank-yous, follow-ups, and renewals into a system
Thank-you call campaigns, recurring gift conversion, donor history on screen, secure giving by phone and SMS, and the follow-up tracking that keeps stewardship from slipping through the cracks.
Read →Industries · GuideThe TAS migration checklist — moving off a legacy answering service platform without losing a client
Importing client scripts, rebuilding dispatch rules, preserving on-call contact trees, migrating reporting formats, parallel testing high-risk clients, and sequencing go-live so nothing breaks at 2 a.m.
Read →