Multi-tenant. Multi-client. One platform.
Contact center software for BPO and outsourcing providers. Multi-tenant routing, per-client reporting, and drag-and-drop workflows that onboard clients in days, not quarters.
One tenant, every client, no commingled data.
BPO contact centers run contact centers for other companies. Every campaign is a different script, a different disposition set, a different SLA, a different compliance posture. SingleComm was built for that specific problem — multi-tenant architecture, drag-and-drop workflows, per-client reporting, and WebRTC infrastructure that scales as you win new accounts. Two BPO deployments show what that looks like in production.
What two BPO deployments delivered.
40% cost reduction
Argo Contact Center cut costs while expanding into healthcare and finance verticals — 500 employees, 45 enterprise customers.
Testing: four weeks to under one
OceanX compressed end-to-end testing by consolidating onto a single CCaaS platform.
Client onboarding: six months to six weeks
OceanX's new-client launch timeline after the consolidation.
Everything a modern BPO operation needs. Built in.
Keep every client's data, scripts, and reports separate
Every client lives in its own tenant with its own scripts, dispositions, routing logic, and reporting. Your agents switch between campaigns without leaving the desktop — the platform enforces the data boundary.
- Per-client data isolation and access controls
- Shared agent pool, per-client skill routing
- Client-branded agent surfaces where required
Go live in three days, not three months
Drag-and-drop workflow builder, templated dispositions, and a component library of IVR patterns mean new client rollouts happen in a sprint. Our BPO customers routinely onboard campaigns in under a week.
- Import templates for common campaign shapes
- Versioned flows with one-click rollback
- Self-serve integration install via the App Store
The reports your clients actually ask for
Custom dashboards per client, delivered as Excel, CSV, or a scheduled email. No black-box rollups, no 'we'll have to build a report' conversations. Supervisors configure them, not engineers.
- Real-time dashboards tied to the raw event stream
- Scheduled Excel and CSV delivery
- Export to Snowflake, Looker, or your warehouse of choice
Audit-ready on day one
SOC 2 Type II, HIPAA-ready BAAs, PCI-DSS scope via DTMF masking, TCPA-compliant outbound. Per-client compliance profiles so a healthcare client's posture doesn't leak into a retail campaign.
- Per-client retention and redaction rules
- TCPA-compliant outbound dialing and consent tracking
- Full audit log per interaction
Pricing built to protect BPO margins
Usage-based pricing that scales with seat count and minutes, not with how much money you've raised. BPOs win deals on margin. SingleComm's pricing lets that margin survive the contract.
- Per-agent, per-minute pricing — no seat minimums
- Included voice minutes on most plans
- Transparent overage billing
Client Onboarding Workflow
- 01New client signs a support contract.
- 02BPO imports the client's scripts, dispositions, SLAs, and routing rules.
- 03Workflows are built from templates and adjusted in the drag-and-drop builder.
- 04Agents are assigned by skill, client, language, or campaign.
- 05Client-specific reports are configured.
- 06The campaign goes live with separate data, compliance rules, and dashboards.
BPOs win accounts on the promise that they'll run operations tighter than the client could do it in-house. Every vendor in the BPO stack is either a cost the client can see or a risk to that promise. SingleComm is both cheaper than the legacy stack it replaces and tighter operationally — which is why BPOs running on it tend to win more of the accounts they pitch.
How bpo teams use SingleComm.
Guides & deep dives.
Routing a shared agent pool — serving every client without commingling any of them
Per-client skill routing, hard data boundaries between tenants, blending inbound and outbound work, protecting each client's SLA when agents are shared, and what to put in front of each client's stakeholders.
Read →Industries · GuideThe BPO client onboarding checklist — from signed contract to live calls in days
Importing scripts, dispositions, SLAs, and routing rules; building from workflow templates; staffing by skill and language; per-client reports and compliance profiles; and the go-live verification pass that catches problems before the client does.
Read →Industries · GuideThe year-end giving campaign playbook — planning the December surge without burning out your team
Compliant appeal outreach, SMS-first touchpoints, volunteer staffing with one-day onboarding, secure donation processing at volume, and the post-campaign follow-up that turns December givers into January donors.
Read →