OceanX

The challenge

OceanX partners with brands to deliver exceptional success. They needed a contact center that would do the same.

The challenge: finding a single source that would allow the company to avoid using multiple telemarketing partners, which had led to:

• Slower processes
• Additional costs
• Minimal growth
• The inability to test and optimize

Every new client meant integrating another vendor, reconciling another data model, and slowing down the whole operation.

The solution

SingleComm dove in to help, putting our all-in-one CCaaS solution to work. The comprehensive platform includes:

• Custom reporting tuned to each client's KPIs
• Real-time monitoring so supervisors can coach mid-call
• Real-time results for in-flight campaign optimization

One platform for every client, every channel, every report.

The results

SingleComm's platform cut OceanX's end-to-end testing timeline from up to four weeks to less than one, and turned the company's six-month client onboarding process into just six weeks.

That's not incremental improvement. That's a structural change in how fast OceanX can ship for its clients — which is the whole product.