Manage service, sales, recalls, and connected vehicle support from one platform.
Contact center software for automotive OEMs, dealer groups, service departments, and connected vehicle programs. Built for complex networks and high expectations.
The same platform for the OEM, the dealer, and the connected car.
Automotive contact centers sit at the intersection of OEM marketing, dealer operations, service scheduling, financial services, and increasingly connected vehicle experiences. SingleComm runs all of it on one stack, with multi-tenant routing that respects dealer group boundaries.
Everything a modern automotive contact center needs. Built in.
Appointments that stop falling through the cracks
Voice, SMS, and chat for service scheduling, recall campaigns, parts availability, loaner coordination, and post-service follow-up — with DMS integration so agents see real bay availability.
- CDK, Reynolds, DealerTrack, and Tekion integrations
- Automated recall and maintenance reminder campaigns
- Two-way SMS to reschedule without a callback
Dealer groups without the vendor sprawl
One SingleComm tenant, many dealer brands. Route by DMA, dealership, service department, or OEM program. Per-dealer reporting, per-brand scripts, shared compliance posture across every rooftop.
- Brand-specific scripts and disclosures
- Per-dealership reporting and scorecards
- Unified omnichannel across the whole group
Connected vehicle support with vehicle context on screen
When the car calls the contact center, the agent needs the vehicle telemetry, the last service history, and the active OTA release on screen before they say hello. SingleComm pulls those on the ANI match.
- Telematics and VIN lookup on incoming call
- OTA release status integrated into the agent desktop
- Warm handoff to roadside or emergency services
Auto finance and lease-end communication
Payment processing, lease-end buyouts, title transfers, and delinquency outreach on a PCI-compliant platform. Agents handle the conversation; the platform handles the sensitive data.
- DTMF masking and tokenized payments
- Lease-end retention workflows
- TCPA-compliant outbound dialing
Launches, recalls, and seasonal pushes
Drag-and-drop Workflow builder so marketing ops can ship a new campaign the day the OEM announces it. No engineering ticket, no six-week rollout.
- Versioned campaigns with rollback
- A/B testing across routing or script variants
- Real-time dashboards tied to the raw event stream
Lead follow-up the showroom can count on
Internet leads, test drives, and trade-ins routed and followed up from the same platform that runs service — so the first conversation a buyer has with the brand is as managed as the fortieth.
- Internet lead response routing
- Test-drive and trade-in appointment scheduling
- SMS follow-up after showroom visits
Automotive Customer Journey
- 01Customer receives a recall or maintenance reminder.
- 02Customer schedules service by voice, SMS, or chat.
- 03SingleComm checks VIN, service history, and real bay availability.
- 04Customer gets an SMS confirmation and can reschedule without calling back.
- 05Agent coordinates loaner availability or parts status if needed.
- 06After service, the customer receives a follow-up survey or trade-in offer.
Real outcomes teams can measure
Higher appointment conversion
Scheduling against real bay availability turns more service calls into booked appointments on the first contact.
Lower no-show rates
Reminders and two-way SMS rescheduling keep appointments current instead of abandoned.
Faster recall scheduling
Automated recall campaigns reach owners and book them into real capacity without a call-center surge.
Consistent reporting across rooftops
Per-dealership scorecards from one event stream let dealer groups compare performance without reconciling exports.
Automotive is a sector where the buyer relationship spans years and dozens of touchpoints — first inquiry, test drive, purchase, first service, recall, trade-in. Every one of those is a moment a fragmented stack can drop. Running dealer and OEM contact centers on one platform makes the customer's experience consistent whether they're talking to the showroom, the service bay, or the connected-vehicle concierge.
Guides & deep dives.
The recall campaign playbook — from OEM notice to completed repairs, by rooftop
Building the outreach list, TCPA-compliant outbound with consent and call-time windows, scheduling into real service capacity, SMS confirmations and rescheduling, and the completion-rate reporting the OEM will ask for.
Read →Industries · GuideService scheduling for dealer groups — booking against real bays, not a shared inbox
DMS integration for live bay availability, recall and maintenance reminder campaigns, two-way SMS rescheduling, loaner and parts coordination, and the two numbers — appointment conversion and no-show rate — that tell you whether any of it works.
Read →Industries · GuideThe year-end giving campaign playbook — planning the December surge without burning out your team
Compliant appeal outreach, SMS-first touchpoints, volunteer staffing with one-day onboarding, secure donation processing at volume, and the post-campaign follow-up that turns December givers into January donors.
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