Replace your legacy call center software.
Handle more interactions at lower cost.
SingleComm is the cloud contact center built on WebRTC and conversational AI. One desktop for voice, video chat, email, and SMS — with AI assistance. One platform for all your communication needs.
One desktop. One bill. Every channel.
Voice, video, chat, email, SMS and WFM on the same WebRTC stack. Deployed in 30 days, priced for contact centers that actually run the math.
Unified agent desktop
Voice, video, chat, email, SMS and screen share in one browser tab. No Chrome extensions, no legacy softphone, no 3-app shuffle. Agents onboard in a day.
Explore the desktop →AI baked in
Automated Quality Assurance, live transcription, real-time translation, agentic AI that drops into any channel, and post-call summaries written before wrap. Agents handle 40% more calls and QA reviews automatically.
Explore AI features →Drag-and-drop routing
Build, version and A/B test call flows without opening a ticket. Deploy to production in minutes — roll back in one click when a flow underperforms.
Explore routing →Analytics you can act on
Real-time dashboards tied to the raw event stream. Business intelligence that lives up to the name.
Explore analytics →Every call, with a second brain listening.
Transcribes, classifies intent, pulls policy, drafts responses and writes the wrap-up. Agents keep the conversation; the platform does the paperwork.
Measured in minutes and margin.
Contact centers running SingleComm post the numbers their predecessors promised. Here's what the first 90 days typically look like.
“SingleComm cut our end-to-end testing from four weeks to less than one, and compressed client onboarding from six months to six weeks.”
“10x reduced hold time, 80% reduced abandonment, and a healthier bottom line — across an eight-campus healthcare district.”
Already works with your stack.
Bring your CRM, your data warehouse, your telephony carrier, your QA tooling. SingleComm is WebRTC at the core with first-class integrations for the systems your ops team already runs.
Get rid of your legacy IVR. Make your clients happier.
Schedule a 30-minute demo with SingleComm. We'll map one of your real call flows live and show you how our AI-native platform will delight your clients (and your CFO).