SingleComm

SingleComm vs. 8×8 How SingleComm offers a one-of-a-kind solution for CCaaS

SingleComm delivers the most powerful, affordable CCaaS solution, and pioneered WebRTC, that outshines competition like 8x8.

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SingleComm vs. 8×8 How SingleComm offers a one-of-a-kind solution for CCaaS

SingleComm offers the best and most affordable call center solution. With a one-of-a-kind affordable solution that outshines competitors like 8×8, SingleComm delivers the most powerful, affordable CCaaS solution, and pioneered WebRTC with exceptional service.

Discover the best.

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How SingleComm delivers a powerful solution for call centers

All-in-one communication

SingleComm offers a fully integrated suite of omni/digital channels, including web chat, two-way SMS, two-way email, social, and messaging channels to give customers more communication channels. Unlike 8×8, SingleComm gives your customers everything they need.

Smarter business intelligence

While 8×8 has some business tools, SingleComm offers them all. To make analytics simpler, SingleComm has built-in QA Module with customizable scorecards.

No IT resources. No problem

SingleComm offers integrated workflow development with customizable drag and drop, so you can build your own workflows without spending time and money on IT.

See the difference.

SingleComm8×8
True Cloud Architecture✓ Included—
Cloud Web RTCFor nearly a decade—
True Cloud PricingCustomized pricing based on your needs$140/agentPlus telco usage
Microsoft Server & SQL Software Managed in the CloudCloud-managed software updates with no downtimeMicrosoft Server and SQL licensing includedMonthly updatesRequires IT services~4x the cost to purchase & install
Integrated Voice & Omni Channels✓ Included—
Business Intelligence ToolsStandard & custom reportsReport on all agent script fieldsSpecial report creation without professional services/SQL programmersAuto delivery via excel, .csv or graphicsSome
SMS Campaigns✓ Included—
Robust Two-way Automated Emails✓ Included—
Knowledge Base✓ Included—
Bots✓ Included—
Reporting for All Voice & Omni Channels✓ Included—
SinglePane Interface for All Voice/Omni Channels✓ Included—
Google My Business MessagingComing soon!—
Stereo Recordings for AI Speech Analytics✓ Included—
Built-in Scorecards✓ Included—
Blended Agents✓ Included—
Rapid App Development✓ Included—
API IntegrationsSelf serve integration libraries with Salesforce, Zendesk, HubSpot & more—

Comparison reflects SingleComm's understanding as of June 2026 and our own platform claims. Competitor capabilities change — verify current details with each vendor during your evaluation.

All the tools in one place

Give your business more with powerful scripting, automated tools, blended agent efficiency, and business intelligence tools. Stand out from the crowd with SingleComm’s cloud-based reliability, security, compliance, and efficiency, plus omni channel communications. All-in-one proprietary software to eliminate the need for extra cost and 3rd parties.

Upgrade to the best

Seamlessly upgrade to the newest and most efficient call center solution. Get real-time views and real-time results with customized, real-time analytics that allow you to evaluate contact.

Get the Best.

Schedule a demo to learn more