SingleComm vs. Amtelco: Why SingleComm is leading the TAS industry.

SingleComm is revolutionizing the Telephone Answering Service industry with an all-in-one solution that outshines competitors like Amtelco. The bottom line: SingleComm is more affordable, offers the TAS industry’s first true cloud solution, and is the only TAS platform with fully integrated voice, omni channel, scripting, and dispatch.Ready to experience the difference for yourself?

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SingleComm vs. Amtelco:

Why SingleComm is leading the TAS industry.

Ready to experience the difference for yourself?

Schedule a demo

How SingleComm is making everything better, faster than Amtelco.

True cloud architecture

SingleComm innovated the first cloud-native TAS solution in the industry. While Amtelco recently introduced cloud web RTC, SingleComm’s decade-plus of experience means unmatched resilience, PCI, SOC2, and HIPAA compliance, and the ability to deploy remote agents with any device that connects to the web.

Fully integrated omni channels

SingleComm offers a fully integrated suite of omni/digital channels, including web chat, two-way SMS, two-way email, social, and messaging channels. Unlike Amtelco, SingleComm enables you to create automated responses spanning all channels, intelligent bots, and more.

No IT resources needed, no better price on the market.

SingleComm saves money, as well as time, thanks to cloud-managed software updates with no downtime or costly IT resources, specialized BI reports without programming, and a price point that’s one-quarter the cost of Amtelco’s offering.

See the difference.

	SingleComm	Amtelco
True Cloud Architecture	✓ Included	—
Cloud Web RTC	For nearly a decade	Less than a year
True Cloud Pricing	Customized pricing based on your needs	—
Microsoft Server & SQL Software Managed in the Cloud	Cloud-managed software updates with no downtime Microsoft SQL licensing included	Monthly updates Requires IT services ~4x the cost to purchase & install
Integrated Voice & Omni Channels	✓ Included	—
Business Intelligence Tools	Standard & custom reports Report on all agent script fields Special report creation without professional services/SQL programmers Auto delivery via excel, .csv or graphics	Standard and custom reports No reporting on fields within scripts Special reports require professional services/SQL programmers
SMS Campaigns	✓ Included	—
Robust Two-way Automated Emails	✓ Included	With MergeComm
Knowledge Base	✓ Included	—
Bots	✓ Included	—
Reporting for All Voice & Omni Channels	✓ Included	—
SinglePane Interface for All Voice/Omni Channels	✓ Included	—
Google My Business Messaging	Coming soon!	—
Stereo Recordings for AI Speech Analytics	✓ Included	—
Built-in Scorecards	✓ Included	—
Blended Agents	✓ Included	—
Rapid App Development	✓ Included	—
API Integrations	Self serve integration libraries with Salesforce, Zendesk, HubSpot & more	Requires costly professional services

Comparison reflects SingleComm's understanding as of June 2026 and our own platform claims. Competitor capabilities change — verify current details with each vendor during your evaluation.

Can SingleComm really do more with less?

Powerful scripting, automated tools, blended agent efficiency, and business intelligence tools enable your business to do more with less. With cloud-based reliability, security, compliance, and efficiency, plus omni channel communications, SingleComm’s TAS solution stands apart–so you can, too.

Get ahead. Get started

Easily upgrade to the industry’s most powerful TAS platform. Seamlessly transfer data, build script templates that can be cloned for all your verticals, and get up and running fast.

Make the call. Choose the best.

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