SingleComm vs. Startel: How SingleComm is the most complete TAS solution

Not all contact center softwares are created equal. Check out what makes SingleComm stand out from Startel

SingleComm offers the best and most affordable one-of-a-kind TAS solution. The bottom line: SingleComm is the only TAS platform with fully integrated voice, omnichannel, scripting, and dispatch that does more for your business.

Schedule a demo

How SingleComm separates itself from Startel.

Innovative cloud-native TAS solution

SingleComm stands alone by creating the first cloud-native TAS solution in the industry. While Startel’s recently introduced cloud web RTC, SingleComm’s decade-plus of experience means unmatched resilience, PCI, SOC2, and HIPAA compliance, and the ability to deploy remote agents with any device that connects to the web.

Web chat, two-way SMS, and more

SingleComm offers a fully integrated suite of omni/digital channels, including web chat, two-way SMS, two-way email, social, and messaging channels. Unlike Startel, SingleComm enables you to create automated responses spanning all channels, intelligent bots, and more.

Save time and money with no IT

SingleComm saves money, as well as time, thanks to cloud-managed software updates with no downtime or costly IT resources, specialized BI reports without programming.

See the difference.

	SingleComm	Startel
True Cloud Architecture	✓ Included	—
Cloud Web RTC	For nearly a decade	—
True Cloud Pricing	Customized pricing based on your needs	—
Microsoft Server & SQL Software Managed in the Cloud	Cloud-managed software updates with no downtimeMicrosoft SQL licensing included	Monthly updatesRequires IT services~4x the cost to purchase & install
Integrated Voice & Omni Channels	✓ Included	—
Business Intelligence Tools	Standard & custom reportsReport on all agent script fieldsSpecial report creation without professional services/SQL programmersAuto delivery via excel, .csv or graphics	Standard and custom reportsNo reporting on fields within scriptsSpecial reports require professional services/SQL programmers
SMS Campaigns	✓ Included	—
Robust Two-way Automated Emails	✓ Included	—
Knowledge Base	✓ Included	—
Bots	✓ Included	—
Reporting for All Voice & Omni Channels	✓ Included	—
SinglePane Interface for All Voice/Omni Channels	✓ Included	—
Google My Business Messaging	Coming soon!	—
Stereo Recordings for AI Speech Analytics	✓ Included	—
Built-in Scorecards	✓ Included	—
Blended Agents	✓ Included	—
Rapid App Development	✓ Included	—
API Integrations	Self serve integration libraries with Salesforce, Zendesk, HubSpot & more	Requires costly professional services

Comparison reflects SingleComm's understanding as of June 2026 and our own platform claims. Competitor capabilities change — verify current details with each vendor during your evaluation.

SingleComm makes everything easier

Get ready to do more with less. Powerful scripting, automated tools, blended agent efficiency, and business intelligence tools give your business more power. With cloud-based reliability, security, compliance, and efficiency, plus omnichannel communications, SingleComm’s TAS solution stands apart–so you can, too.

Discover the best TAS solution

Discover the industry’s most affordable and complete TAS platform. Seamlessly transfer data, build script templates that can be cloned for all your verticals, and get up and running fast.

Don’t wait to make the call.

Schedule a demo to learn more